We asked for proof of the refund that they said they would process and was told they couldn’t give us printed proof. We were told they would refund the room rate but would not be given a different room. We asked to speak to the manager and was denied. Upon my insistence, he called his manager who he claims also refused to change the room. The “fire exit” was a metal corrugated tube with an unstable ladder that you would have to climb up the tube to get out of !!! We tried to remedy this situation but the person in reception refused to find us another room, instead telling us we should have told him we were allergic to mold when we booked the hotel ! As if it would have been fine otherwise ! Although there were other rooms that people had not checked into yet, the person refused to switch rooms. The sheets were damp, the air was moist and the entire room was completely underground. We went to checkin and was given a basement room (who knew those existed ) that reeked of mold. We travel frequently and can say without a doubt that this was the worse experience ever of a hotel.
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